MOBAPAY MOBAPAY Privacy PolicyHow We Handle and Protect Your Information
Your privacy matters when you access MOBAPAY. This policy explains what information may be collected, why it may be processed, how it is safeguarded, and what choices are available to Philippine users.
Last updated: 2026-09-08
Contents
- Information We May Collect
- How Information May Be Used
- Cookies and Tracking Tools
- Data Storage and Security
- Third-Party Services and Data Sharing
- Your Rights and How to Contact Us
Section 01
Information We Collect
When you use the platform or place a game top-up order, we may process details needed to complete and track your transaction, subject to the privacy terms available for the Philippines.
Order and Player Details
- Name and any details needed to confirm user eligibility
- Email address and contact number, when requested
- Sign-in credentials and related account security information
- Verification details required under the rules for the selected country or region
Payment and order information
- Details from the payment option selected at checkout, subject to local availability
- Purchase amount, transaction date and applicable currency, including PHP (₱) for supported Philippine transactions
- Order reference number, payment confirmation and fulfilment status
Device and browser information
- IP address, device category and operating system
- Browser type and preferred language settings
- Access times, pages viewed and session activity
Section 02
How We Use Your Information
Information is processed only for clear and lawful purposes described in this policy. Visit MOBAPAY for official platform access and account guidance.
- Account and access support To support sign-in checks, protect user access and help prevent unauthorised activity.
- Payment processing To process digital game-item purchases, maintain order records and assist with delivery checks.
- Customer Support To respond to complaints, answer questions and troubleshoot technical or order-related concerns.
- Fraud Prevention Review order issues, repeated transaction attempts and activity that may indicate unauthorised use.
- Service Improvement Assess usage patterns to improve website performance, service reliability and the overall customer experience.
- Promotions and Offers Send relevant discount or promotional updates based on your preferences, where you have provided consent.
Section 03
Cookies and Tracking Technologies
The website may use cookies and similar technologies to support essential functions, remember user preferences and improve how its pages perform.
Types of Cookies
- Essential Cookies These cookies support essential website functions, session continuity and secure operation. Some services may not work properly without them.
- Functionality Cookies These cookies remember settings such as your preferred language and selected website options for a more convenient browsing experience.
- Analytics Cookies These cookies help identify frequently visited pages, performance issues and areas where users may encounter difficulty.
You may manage or disable cookies through your browser settings. However, blocking certain cookies may limit some website features or prevent them from working correctly.
Section 04
Data Retention and Security
MOBAPAY handles user information with appropriate safeguards. Security practices may vary according to the service, transaction, and applicable regional policy.
Retention Period
- Information is kept only for as long as reasonably required to provide the requested service and manage related records.
- Some information may remain on record after a service request ends when retention is necessary to meet legal, compliance, dispute, or record-keeping obligations.
- Transaction details, including game top-up orders and payment receipts, may be retained for reconciliation, support, and review purposes under the applicable policy.
Security Practices
- Reasonable technical and organisational safeguards are used to protect information during transmission and processing.
- Users should keep their login details, game ID, server number, email address, receipts, and order numbers private.
- Access to personal information should be limited to authorised personnel and service providers who require it for legitimate operational purposes.
- Security controls and systems may be reviewed and updated to address operational risks and changing requirements.
Section 05
Sharing Information With Third Parties
Personal information may be disclosed only when reasonably necessary to process an order, provide support, maintain the service, or meet applicable obligations.
- Payment Service Providers The minimum information required to complete a transaction may be shared with the payment channel selected on the Philippine checkout page. Available methods and PHP (₱) conditions remain subject to current terms.
- Game Service Providers Limited order or session information may be processed by service providers involved in delivering digital items for Mobile Legends or Magic Chess.
- Legal Requirements Information may also be disclosed when required by applicable law, a valid legal order, or an authorised government request.
- Fraud Prevention We may cooperate with authorised public agencies when required for investigations involving cybercrime, financial fraud or other unlawful activity.
Third-party service providers must follow appropriate data protection standards. Their handling practices may be reviewed to support continued compliance.
Section 06
Your Rights, Policy Updates and Contact Details
Your Personal Data Rights
Every user of MOBAPAY may exercise the following rights concerning their personal information, subject to applicable law:
- Right to Access You may ask for details about the personal information we hold about you.
- Right to Correction You may request the correction of personal information that is inaccurate, outdated or incomplete.
- Right to Deletion You may ask us to delete eligible personal information when there is no legal or operational requirement to retain it.
- Right to Opt Out of Marketing You may opt out of promotional emails or messages at any time using the available unsubscribe option or by contacting us.
Changes to This Policy
This privacy policy may be revised periodically to reflect service, legal or data-handling updates. The latest revision date will appear on this page, and significant changes may also be sent to the email address associated with an account or order.
Questions and Contact
For questions, complaints or requests concerning your personal information or this privacy policy, please contact our support team. For common account, order and platform concerns, please Frequently Asked Questions visit the FAQ page.
Privacy Enquiries
Customer SupportUse “Privacy Request” as your email subject line to help the support team identify your enquiry promptly.
Your Privacy Matters
Review how MOBAPAY handles information related to digital game top-ups and order support. Visit the Help Centre if you have questions, or register to manage your access.
